by Mark Cohen | Jul 9, 2013 | Blog
Wondering what today's digital customer experience is all about? Well, this author wrote one of those pieces I wish I had written :-)Read it and let me know your thoughts!The way to build deep, meaningful relationships has never really changed: you have to get to...
by Mark Cohen | Jul 2, 2013 | Blog
Email is a more effective channel than social for brand advocacy.Or is it?This is a fascinating study conducted with big brands and millions of consumers which indicates that while social campaigns provided extended reach for campaigns, advocates were most likely to...
